Privacy Policy

Privacy Policy

Introduction

Welcome to https://tesla-crumple-zone-repair.collision-talk.com (hereinafter referred to as “Tesla Crumple Zone Repair” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://tesla-crumple-zone-repair.collision-talk.com
  2. Any applications or services offered through our platform
  3. Interactions on social media channels linked to our official accounts
  4. Communications initiated by us, such as newsletters, emails, phone calls, and text messages (SMS)

Please note that this policy does not extend to third-party websites, applications, products, or services accessible through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you access and use our applications, services, or products as an authorized user, we collect and process data necessary for service provision and customization.
  2. Visiting Our Websites: Interactions with our websites trigger data collection methods outlined in this policy.
  3. Communications: Any form of communication initiated by us is governed by this policy, ensuring transparency and respect for your privacy preferences.

Personal Data Collection

We collect several types of personal data to enhance user experiences and improve our services. These include:

  1. Account Information: Details associated with your registration, such as username, email address, and profile settings.
  2. Payment Information: Credit card details, billing addresses, and transaction histories for processing purchases or services.
  3. Financial Information: Income, investment portfolios, or other financial data provided during account setup or service requests.
  4. Purchase Information: Items purchased, quantities, prices, and delivery locations to facilitate order fulfillment.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile carrier information to provide personalized services and analytics.
  6. Location Data: GPS coordinates and location-based services data to offer location-specific content or services (with user consent).
  7. Feedback: User-submitted reviews, ratings, and comments to improve our products and services.
  8. Social Media Information: Publicly available data from social media platforms when users interact with our official accounts.
  9. Product Information: Details about products viewed, added to carts, or purchased on our e-commerce platform.

We acquire this data through direct user input, automatic tracking technologies, and third-party service providers, always in compliance with privacy regulations.

Cookies

Cookies are small text files stored on your browser to enhance user experience and provide analytics insights. Our cookie policy categorizes cookies into:

  1. Strictly Necessary: Essential for website functionality, ensuring secure connections, and providing personalized content.
  2. Preference: Remembering user preferences, language settings, and display options for a more tailored experience.
  3. Analytics: Tracking website usage and gathering aggregated data to improve our services and understand user behavior.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires or when the purpose is no longer relevant, we securely delete or anonymize the data.

Security Measures

The security of your personal information is a top priority. We employ robust organizational safeguards and security practices, including:

  1. Encrypted Communication: All data transmitted between your device and our servers is encrypted to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Regular Security Audits: Our systems undergo periodic security assessments to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age (or the legal age limit in your jurisdiction). If you believe we have collected information from a child, please contact us using the details below, and we will take appropriate steps to ensure its deletion.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Have inaccurate or incomplete data corrected.
  3. Erasure (Right to be Forgotten): Ask for the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data while we verify or contest the accuracy of the information.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: Be free from biased treatment due to exercising your privacy rights.
  8. Data Portability/Withdrawal of Consent: Retain the right to access, rectify, erase, and object to the processing of your personal data at any time.

To exercise these rights or have questions about our data practices, please contact our Privacy Team via the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about our privacy practices.

Contact Information

For data-related inquiries, requests for information, or unsubscribe from our communications:

Email: [email protected]

Mailing Address: Tesla Crumple Zone Repair, Privacy Team, [Your Address]